Initial inquiry
A high-level commercial and delivery context is reviewed to establish relevance and the appropriate next step.
HOW WE WORK
Clear structures.
Accountable delivery.
The engagement model brings commercial accountability, technical delivery and confidentiality into one governed operating structure—with explicit decision routes and escalation from the outset.
Mutual NDA
Where substantive discussion is appropriate, confidentiality arrangements are agreed before detailed information is exchanged.
Discovery & scoping
Objectives, constraints, scope, delivery approach, decision rights and commercial structure are established.
Delivery structure
Pinnacle’s accountable role, required specialist workstreams and controlled information boundaries are defined.
Governance & execution
Programme reporting, milestone controls, risk management, decision-making and escalation operate through an agreed cadence.
Handover & support
Acceptance, documentation, access, ownership and agreed support arrangements are coordinated to a controlled close.
ACCOUNTABLE DELIVERY STRUCTURE01 / 03
Pinnacle
Commercial accountability
Commercial accountability
Programme sponsor
Decision and direction
Decision and direction
TechnologyControlled workstream
ERPControlled workstream
Operating modelControlled workstream
INFORMATION BOUNDARIESREPORTING CADENCEESCALATION ROUTE
Accountability
The commercial relationship, governance and delivery oversight remain clear throughout the engagement.
Information boundaries
Information is shared according to delivery need and the contractual arrangements in place.
Governance & escalation
Milestones, reporting, risk ownership and decision escalation follow an agreed operating cadence.